This Privacy Policy describes how www.fiercycandles.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
1. Introduction
At Fiercy Candles (“we,” “us,” or “our”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information when you visit our website www.fiercycandles.com (the “Site”) or make a purchase from us. By using our Site or purchasing our products, you consent to the practices described in this policy.
2. Information We Collect
We collect information to provide you with a personalized and efficient experience. The types of information we collect include:
- Personal Information:
- Name, email address, phone number, and shipping/billing address when you place an order.
- Account login details if you create an account.
- Information you provide when you contact us for support or inquiries.
- Any reviews or comments you leave on the site.
- Payment Information:
- We use secure third-party payment processors. We do not store your credit card details.
- Automatically Collected Information:
- IP address, browser type, device information, and operating system.
- Website usage data, such as pages viewed, time spent on the Site, and navigation patterns.
- Information collected through cookies and similar tracking technologies.
3. How We Use Your Information
We use your information for the following purposes:
- Order Fulfillment: To process and ship your orders, send order confirmations, and provide shipping updates.
- Customer Support: To respond to your inquiries, provide assistance, and resolve any issues.
- Account Management: To manage your account, provide access to your order history, and personalize your experience.
- Marketing and Promotions: To send you promotional emails, newsletters, and special offers (you can opt out at any time).
- Website Improvement: To analyze website usage, improve our Site’s functionality, and enhance user experience.
- Security and Fraud Prevention: To protect our Site and customers from fraudulent activities and unauthorized access.
- Legal Compliance: To comply with applicable laws and regulations.
4. Information Sharing
We may share your information with:
- Third-Party Service Providers:
- Payment processors, shipping carriers, email marketing services, and analytics providers who assist us in operating our business.
- These providers are bound by contractual obligations to protect your information.
- Legal Requirements:
- When required by law or in response to a valid legal request.
- Business Transfers:
- In connection with a merger, acquisition, or sale of assets.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to collect information about your browsing behavior and preferences. You can manage your cookie preferences through your browser settings.
6. Your Rights
You have the following rights regarding your personal information:
- Access: You can request access to the personal information we hold about you.
- Correction: You can request that we correct any inaccuracies in your personal information.
- Deletion: You can request that we delete your personal information (subject to legal obligations).
- Opt-Out: You can opt out of receiving marketing communications from us at any time.
To exercise these rights, please contact us at [Your Fiercy Candles Email Address].
7. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure.
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
9. Children’s Privacy
Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete it.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post any changes on this page and update the “Effective Date.”
11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Fiercycandles@gmail.com
Effective Date: 08th Mar 2025